Access policy

Support, delivery, cancellation, and refund expectations.

Pisces Moon keeps purchase boundaries visible while checkout is preview-only and before live paid access opens.

Access boundary

No live charge before support is ready

Free, Core, and Full Pisces Moon can be compared now, but live billing stays off until support routing, delivery expectations, cancellation, and data controls are verified.

Digital readings

Refund review for unusable delivery

Refund review covers failed access, missing report delivery, duplicate delivery records, or product defects that prevent a paid digital reading from being used.

Cancellation

Simple account-level cancellation

When paid access opens, users should be able to change or cancel expanded access through account controls or support.

Launch billing

Early access before live checkout

Paid access opens only when support, cancellation, refund review, account recovery, and account-level access controls are ready for customers.

Consumer expectation

What must stay visible

Support link Account and report pages link to support.

Refund terms Refund eligibility is shown before purchase.

Preview checkout No card or charge is collected while paid access is still early-access only.

Claim boundary Reports are reflective and symbolic, not professional advice.

Data controls Export and deletion paths stay available from Account.